pkpo's Privacy Policy

This privacy policy is established by the authority operating the pkpo gaming platform ("pkpo", "we", "us") and applies to all users ("you", "user") of the website https://pkpo.lat. By opening an account on pkpo, using our services, or visiting the website, you acknowledge the terms of this policy.

We believe your personal information is your asset. This document transparently explains what information we collect, why we collect it, how we use it, and in what circumstances it may be shared with third parties. This policy is written in plain language so that users in Bangladesh can easily understand it.

2.1 Registration & Identity Information

When you open an account on pkpo, we collect the following information:

• Full name and date of birth (for age verification — only those aged 21 or above may open an account)
• Valid email address and mobile number
• Residential address
• National ID (NID) or passport details (for identity verification)

2.2 Financial Transaction Information

To process deposits and withdrawals, we collect:

• Mobile banking account numbers (bKash, Nagad, Rocket, Upay)
• Bank account details (for bank transfers)
• Transaction history and amounts

Note: We never store your full bank card number or PIN.

2.3 Gaming & Activity Information

• Game play history, bet amounts, and results
• Account login and logout times
• Bonus and promotion usage history

2.4 Technical Information

• IP address and device type
• Browser and operating system information
• Cookies and session data (see Section 7 for details)
• Website navigation patterns

pkpo uses the collected information for the following legitimate purposes:

• Service Delivery: Managing accounts, processing transactions, and ensuring gaming services.
• Identity Verification: Preventing fraud and verifying age to enforce the 21+ policy.
• Safety & Security: Preventing unauthorized access to accounts and identifying suspicious activity.
• Customer Support: Resolving your questions and complaints, and ensuring 24/7 live chat and email support.
• Responsible Gaming: Monitoring play patterns to provide assistance or impose limits where needed.
• Service Improvement: Conducting analysis to improve the user experience.
• Communications: Sending important system updates, security alerts, and transaction confirmation messages.

pkpo does not sell your personal information or share it with third parties for commercial purposes. However, information may be shared in certain specific circumstances:

• Payment Processors: Necessary information is exchanged with bKash, Nagad, Rocket, Upay, and bank transfer service providers to complete financial transactions. All of these providers follow their own strict privacy policies.
• Technology Partners: Technology providers who assist in operating the platform have access to the minimum information required — always under a confidentiality agreement.
• Legal Obligations: Information may be disclosed pursuant to court orders, lawful requests from law enforcement agencies, or requirements under applicable law.
• Fraud Prevention: To assist in investigations related to fraud or money laundering.

Outside of the cases listed above, we will never share your information with third parties without your consent.

5.1 Retention Period

pkpo retains your information for the entire time your account is active. Even after an account is closed, certain information may be retained for a defined period to meet legal and regulatory requirements.

5.2 Technical Security Measures

To keep your information secure, pkpo has put the following measures in place:

• SSL Encryption (SSL/TLS): All data transmission between the website and servers is protected by industry-standard encryption.
• Encrypted Storage: Sensitive information is stored in encrypted databases.
• Access Controls: Only authorized personnel can access the information they need.
• Regular Security Audits: Regular security reviews are conducted to identify system vulnerabilities.
• Fair Play Assurance: Independent testing is carried out to ensure the fairness of gaming systems.

5.3 User Responsibilities

pkpo maintains strong security measures, but keeping your account password confidential and preventing unauthorized access is also your responsibility. If you notice any suspicious activity, notify our support team immediately.

As a pkpo user, you have the following rights:

• Right to Know: You may request to know what information we hold about you.
• Right to Correction: If your account contains incorrect or incomplete information, you may request that it be corrected.
• Right to Deletion: In certain circumstances, you may request that your personal information be deleted — however, some information may need to be retained due to legal obligations.
• Right to Restrict Processing: In specific cases, you may object to or restrict the processing of your information.
• Right to Data Portability: You may request your personal information in a common, machine-readable format.
• Right to Withdraw from Marketing Communications: You may request to stop receiving promotional emails or messages at any time.

To exercise these rights, contact the pkpo support team directly. We will process your request within a reasonable time.

Cookies and similar technologies are used on the pkpo website to improve the user experience.

7.1 Types of Cookies

• Essential Cookies: Required for the basic functionality of the website — maintaining login sessions, security verification. These cannot be disabled.
• Functionality Cookies: Remember your preferences (language, display settings) so you do not have to reset them on your next visit.
• Analytics Cookies: Help analyze website usage patterns and assist in service improvement.

7.2 Cookie Management

Most cookies can be controlled or deleted through your browser settings. However, disabling essential cookies may cause some features of the website to not work properly.

pkpo strictly enforces a 21+ age policy. We do not knowingly allow anyone under the age of 21 to open an account or collect their information. If we become aware that we hold information belonging to a minor, we will immediately close that account and delete the information.

pkpo reserves the right to update this privacy policy at any time. For significant changes, we will publish a notice on the website and inform registered users by email. The "Last Updated" date at the top of the policy always indicates the date of the most recent change.

If you continue using pkpo's services after any changes, you will be considered to have accepted the updated policy. We therefore recommend reviewing this page regularly.

The pkpo website may provide links to third-party websites. These external sites have their own privacy policies over which pkpo has no control. We recommend reading their privacy policies before visiting those sites.

In the event of a data breach, pkpo will act promptly. Affected users will be notified within a reasonable time. An investigation into the incident will also be conducted and necessary steps will be taken to prevent such incidents in the future.

This privacy policy is governed by applicable law. pkpo is committed to complying with applicable data protection regulations to safeguard user information. Should any dispute arise, an attempt will be made to resolve it through mutual discussion.