pkpo Responsible Gaming
pkpo believes gaming should always be fun — not stressful. That's why we provide the protection tools and support you need so you can stay in control at all times.
Our Protection Tools
Self-Exclusion
If you feel you need a break from gaming, you can close your account for a set period of time. Contact pkpo live chat and our team will help you.
Deposit Limit
Set a daily, weekly, or monthly deposit limit. Once a limit is set, it takes effect immediately. To increase a limit, a set cooling-off period must pass — this protects you from impulsive decisions.
Session Time Limit
Control how long your sessions last. When the time is up, pkpo will send you a reminder so you don't spend too long gaming.
24/7 Support
If you have any concerns about gaming, contact pkpo via live chat or email at any time. Our team is always ready to help in both Bengali and English.
Reality Check
During a gaming session, a reality check pop-up will appear at regular intervals to let you know how long you have been playing, so you can keep track of your time.
Gaming History Review
Log in to your account at any time to view your full betting and deposit history. Understand your spending patterns and make informed decisions.
Core Principles of Responsible Gaming
Let Gaming Be a Source of Entertainment
Gaming at pkpo should be enjoyed for fun, not as an alternative source of income. Casino games and sports betting should always be an enjoyable experience. If at any point you feel you are playing under pressure, take a break.
Play Within Your Budget
Only play with money you can afford to lose. The minimum deposit at pkpo is ৳100 — this limit helps you start with small steps. Never game with borrowed money or funds set aside for emergencies.
Set a Time Limit for Gaming
Spending too much time gaming can affect other important activities. Set a time limit in advance and stick to it. Our session timer feature makes this even easier.
Don't Try to Chase Losses
Placing larger bets after a loss to try to win your money back is a common sign of problematic gaming. pkpo always advises enjoying each game independently and viewing losses as the cost of entertainment.
Keep Family and Friends in Mind
Don't let online gaming affect your personal relationships or family time. If someone close to you expresses concern, listen to them carefully. If needed, speak with pkpo's support team.
Age Limit and Account Verification
pkpo is for users aged 21 and above only. Registration and gaming by minors is strictly prohibited.
pkpo ensures that only adults can participate on our platform. Age verification during account creation is mandatory.
If there are minors in your household, keep your account details secure — do not share your login information with anyone. Make it a habit to log out after each session.
If there is suspicion of a minor using any account, pkpo reserves the right to suspend it immediately. We urge parents and guardians to monitor the online activity of children and teenagers.
Signs of Problematic Gaming
If you notice any of the signs below, take a break and contact our support team.
- You are consistently betting more than your budget and cannot control your spending.
- You keep coming back to chase losses and are placing larger and larger bets.
- You have tried to quit or cut back on gaming but have been unable to.
- You are prioritising gaming over work, family, or studies.
- You are borrowing money or using family funds to cover gaming expenses.
- You feel anxious, irritable, or moody when you are unable to game.
- You are hiding your gaming from loved ones or being dishonest about it.
Self-Exclusion and Cooling-Off Process
Temporary Break (Cooling-Off)
You can temporarily suspend gaming for anywhere from 24 hours up to 30 days. During this period you will not be able to log in or make any deposits. Once the break is over, you can start playing again.
Long-Term Self-Exclusion
If you want to suspend your account for an extended period, let pkpo support know. Your account cannot be reactivated until the set exclusion period has ended — this is for your own protection.
How to apply: Connect via pkpo live chat or email us at [email protected]. Our support team is available 24/7 — in both Bengali and English. Action will be taken promptly after your request.
Need help? pkpo is always by your side
There is no shame in having a gaming problem — seeking help at the right time is the smart thing to do. pkpo's support team and FAQ page are ready to answer every question you have.